Pay once and follow the result

1. Choose a package and check the recipient, network, price and validity.
2. Use the payment method displayed for that package. If manual payment is offered, copy the current business number and reference exactly.
3. Confirm the recipient business name and amount before authorising payment. Never give your payment PIN or account password to support.
4. Keep the payment confirmation and check the order status. A payment confirmation and bundle delivery are separate steps.

If the result is still pending

A slow connection can prevent your screen from receiving an update. Do not immediately make another payment. Reconnect, check the order and payment record, and contact support if the result remains unclear. Saved status may be older than the latest server result.

What to include when asking for help

Provide the order reference if available, the selected package, approximate payment time and the payment receipt through the official support channel. Describe whether money was deducted and whether the recipient received the bundle. Share sensitive details only where requested in that private support conversation.

Refunds and subscriptions

Check the current refund status and any instructions attached to your request. A submitted request is not confirmation of a refund. For a recurring purchase, review the price, frequency, next scheduled date and cancellation controls before enabling it; available options depend on the service.